CRS Redesign Project FAQs
Where’s my refund?
The Where's My Refund link may now be found under the Personal Income section of the TAP page. You will need to provide your ID and email address to submit this request.
How do I update my profile?
After logging into your TAP account, select the “Manage My Profile” link on the upper right.
How do I add access to another account?
After logging into your TAP account, select the “Manage My Profile” link. From the following page, click the “More Profile Options…” tab, navigate to the Access tile, and select the “Add Access to Another Account” link.
Where can I update my address?
You must be the Account Administrator to update your address. After logging into your TAP account, select the “More. . .” link. From the following page, navigate to the Names & Addresses section, and select the “Manage Names & Addresses” link.
Can I obtain a Non-Taxable Transaction Certificate (NTTC) on TAP?
Yes. After logging into your TAP account, find your GRT account on the summary page, and select the “More Account Options” link. From the following page, select the “View NTTC” link. Please note: Those with Third Party Access cannot request or execute NTTCs on behalf...
How do I close my tax account?
Only account administrators may close an account. After logging into your TAP account, find your GRT account on the summary page, and select the "More Account Options" link. On the next page select the "Manage My Account" link and select the "Close Account" link. You...
What if I want to change or inactivate a Weight Distance permit?
To change or inactivate a permit, log into your TAP account, find your Weight Distance Tax account on the summary page, and select the “View/Update permits” link.
Can I still purchase a Weight Distance permit on TAP?
Weight Distance permits can be purchased without logging into your TAP account using the link in the Commercial Vehicles section of the TAP home page. You must have an existing Weight Distance Tax account with the Department, and you will be asked to provide the...
I can’t log into my TAP account. What can I do?
If you have forgotten your password, click on the "Forgot logon or password" link immediately below the login screen. Enter your logon and email address to have password reset instructions emailed to you. If you have forgotten your logon, after clicking the "forgot...
Will credit balances on TAP move to the new system?
Yes, existing credit balances will be available in the new accounts. Open CRS credit balances will be moved to the new GRT account wherever applicable.