Strategic Plan

Along with its Three-year Vision Statement, the Taxation and Revenue Department adopted a new strategic plan in 2020 with the following goals.

Quarterly reports on progress toward achieving the Department’s goals can be found here.

Goal 1: Enhance Customer Experience and Customer Service

1.1 Expand customer outreach efforts

1.2 Expand customer education opportunities

1.3 Expand and improve customer channels and choices

1.4 Simplify and streamline processes to balance enforcement and customer service

1.5 Serve state, local and tribal customers through strong enforcement and collection

Goal 2: Cultivate Workforce Excellence

2.1 Provide training and education opportunities to grow and develop our managers

2.2 Provide training and education opportunities to grow and develop our employees

2.3 Recruit and retain skilled, qualified employees

2.4 Create a safe and fair workplace

2.5 Promote cross-divisional communication that builds interconnectedness and coordination

Goal 3: Improve Efficiency, Security and Transparency of Operations

3.1 Implement process governance framework

3.2 Preview and balance agency processes for efficiency and internal control

3.3: Ensure Department Regulations are Current, Comprehensive, Consistent, and Informative

3.4 Implement and monitor disaster recovery and business continuity plans

3.5 Ensure robust oversight of for-profit partners