Mission & Vision

The mission of the Taxation and Revenue Department is to serve the State of New Mexico by providing fair and efficient tax and motor vehicle services.

Core values and guiding principles

Integrity
We will:

• Adhere to the highest ethical standards
• Deliver what we promise
  Protect our financial and human resources
• Be trustworthy stewards of customer information

Respect
We will:

• Promote employee safety, empowerment and inclusion
• Treat others with civility, empathy, and dignity
• Actively listen and value the contributions of others.

Excellence
We will:

• Deliver an exceptional customer experience
• Provide timely and consistent guidance to customers and staff
• Support workforce growth and development

Communication
We will:

• Ensure timely, thoughtful and effective connection with our customers and each other
• Promote respectful, meaningful exchanges of ideas
• Demonstrate transparency through open communication

Innovation
We will:

• Commit to continuous improvement in efficiency and service quality
• Challenge conventional thinking and be open to change
• Encourage and recognize diverse perspectives and creativity

Three-Year Vision Statement

(Adopted January 2020)

• Promotes a culture of integrity, respect, and innovation
• Earns the trust of our customers through our actions
• Empowers customers through outreach, education, and ease of compliance
• Offers flexible and secure solutions to improve customer experience
• Administers tax and motor vehicle laws efficiently and transparently

Maintains a skilled, knowledgeable, and service-oriented workforce