Taxpayer Advocate
The Taxpayer Advocacy Program is designed to help taxpayers working with the New Mexico Taxation and Revenue Department, identify systemic problems within the Department, and recommend long term solutions to solving those problems.
The taxpayer advocate can assist in resolving issues when the normal process has broken down. The taxpayer advocate will ensure that the rights afforded to the taxpayer in the Taxpayer Bill of Rights are protected.
What the taxpayer advocate can do:
- Provide assistance to those who have tried to operate within the normal Departmental channels;
- Coordinate communications between you and the department;
- Ensure your rights under the Taxpayer Bill of Rights are being upheld;
- Advocate for a resolution of your issue on your behalf;
- Identify systemic problems; and
- Recommend long-term solutions.
What the taxpayer advocate cannot do:
- Provide relief or remedy not provided by law;
- Act as the first contact with the department;
- Reverse decisions made by the Administrative Hearing Office; and
- Handle issues at the Internal Revenue Service (IRS). If you have an issue with the IRS, please contact them directly.
If you believe your case may be eligible for help through the State of New Mexico taxpayer advocate, please provide the facts of your case in your inquiry to the Taxpayer Advocate.
Useful Links
Keenen Albritton
Taxpayer Advocate
505-795-1139
Keenen Albritton brings over a decade of experience in tax administration, audit work, and direct taxpayer support to the role of Taxpayer Advocate. Keenen has spent years reviewing complex financial records, clarifying regulations, and helping taxpayers understand what they need to get back into compliance. That work has included coordinating audits, guiding taxpayers through detailed documentation, and collaborating across multiple divisions to solve issues efficiently and fairly.
Across roles in Audit & Compliance Division, the Call Center Bureau, and Tax Fraud Investigations Division, Keenen has built a reputation for being patient, thorough, and focused on solutions. Whether working with individuals, businesses, or tax professionals, Keenen is known for providing clear explanations and practical guidance with an emphasis on accuracy, understanding, and respect.