When we receive a refund of tax we’ve already paid, it’s a lot like discovering unexpected money in the bank.

Everyone likes to see either a windowed envelope containing the state’s check arrive in the mail -- or perhaps an electronic entry in a bank statement that the refund has already been deposited safely.  

Once in a while, however, there is a problem. In the following pages you can find directions on what to do if your refund is lost; if you make a mistake in the bank’s routing number for a direct deposit of your refund, or more rarely, if another state agency intercepts your refund to satisfy a debt you owe to it or its clients. We also offer hints on how to prevent refund mistakes altogether.

Take the time to check the refund pages. Doing so can make your life a little easier.

Where Is My Refund?

The Department generally processes electronically filed returns claiming a refund within 6 to 8 weeks.  A paper return received by the Department takes 8 to 12 weeks to process.

When inquiring about a refund, please allow sufficient time for the Department to process the refund claim.

The status of a refund is available electronically.  A Social Security Number and the amount of the refund due are required to check on the status. You are not required to register to use this service.

If it is necessary to ask about a refund check, please allow enough time for the refund to be processed before calling the Department.  Keep a copy of the tax return available when checking on the refund status online or by telephone.

Refer to the processing times below to determine when you should be able to view the status of your refund.

  • For electronically filed returns, please wait up to 8 weeks before calling the Department. Electronically filed returns claiming a refund are processed within 6 to 8 weeks.
  • For paper returns or applications for a tax refund, please wait up to 12 weeks before calling the Department. Paper returns or applications for tax refunds are processed within 8 to 12 weeks.

If sufficient time has passed for your return to be processed, and you are still not able to review the status of your refund, you may:

  • Access Taxpayer Access Point for additional information, or
  • Contact us at (866) 285-2996.
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