Ombudsman 

If you have a problem with the Department that you are unable to resolve through routine channels, the Department's ombudsman may be able to help.


The ombudsman can:


  • Act as liaison between the Governor's Constituent Services Office, state legislators and the federal congressional delegation and the Department;
  • Respond to your inquiries about unresolved tax or motor vehicle issues;
  • Ensure that the appropriate staff person reviews your complaints;
  • Provide you with a written response about the Department's decision if needed;
  • Inform you of what action, if any, you should take to resolve the issue, and
  • Assist you in understanding your rights and responsibilities under the New Mexico Taxpayer Bill of Rights.

 

Although the ombudsman can help with all issues listed above, the ombudsman cannot forgive tax liabilities, override state law or grant you tax amnesty. We encourage you to work with the Department's staff to resolve all tax-related and motor vehicle issues. If that fails, then contact the ombudsman at ombudsman@state.nm.us.

ombudsman
P.O. Box 630,
Santa Fe, 87504
505-827-0341

  • Message from the Secretary
    Thank you again for making the 2012 tax-filing season a success. Largely because of your efforts, we were able to process nearly $260 million in personal income tax refunds in a timely and efficient fashion with very few errors. Read More     ​

E-File for accurate returns and faster refunds.
Federal automatic extensions also extend New Mexico income tax returns.
E-File and E-Pay and extend your income tax due date.
Get your refund faster when you E-File.
Low-income residents may qualify for income tax credits.
You may qualify for the Working Family Income Tax Credit.
You may qualify for the Earned Income Tax credits.
Estimated tax payments may be required if you withhold too little.
Manage your account online using Taxpayer Access Point.
Business closed? Update your CRS account online.
Gross receipts tax rates are subject to change in January and July.
NTTCs may be required to support tax-deductible sales.
Changing your address? Update your tax records online.
View payments and returns using Taxpayer Access Point.
Keep up with recent tax changes. See the instructions.
Keep accurate tax records for up to 10 years.
Double-check your figures. Errors will delay your return.
Get your money faster using refund express direct deposit.
Pay online by electronic check or credit card.
Avoid delays, submit a complete return.
Tax Fraud in New Mexico, call 1-800-457-6789.
Check the status of your refund, visit Taxpayer Access Point.
Pay your property taxes to your county treasurer.
Delinquent property taxes? See your local county treasurer’s office.
Find out who is managing your county government.
Property tax auctions are often held at the county treasurer’s office.
April property tax valuation determines your November tax bill.
Property taxes pay for schools, police, and hospitals.
Property was sold at auction? We may have your money.
Stop penalty and interest by paying your principal tax quickly.
Make sure you use correct tax ID numbers.
Refund express? Double-check your bank account and routing numbers.
Include your phone number and e-mail address when filing.
Secure your tax records from identity theft.
Generally, both spouses are responsible for liability on a joint return.
Sign and date your return.
Avoid preparers who base their fee on a percentage of the refund.
Tax fraud is the responsibility of the taxpayer
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